VIDEO

How the Net Promoter Score Relates to the Candidate Experience

ASKING

Do your candidates have a positive experience?

DISCUSSING

Perceived fairness thoughout the application process. 

EXPLAINING

The importance of turning candidates into brand ambassadors.

ABOUT THIS VIDEO

The Net Promoter Score (NPS) has emerged in the past decade as an important indicator of how customer loyalty and satisfaction play a large role in predicting an organization's future success in terms of sales. When it comes to HR and recruiting, this number can be used to tell whether or not your company is building ambassadors that are going to promote your company. 

The net of both extremes of a candidate’s response to whether or not they would refer others to apply to a certain job helps us understand the candidate’s experience.